Saturday, April 23, 2011

Compaq C500 - LED's Flash Rapidly, and never posts or starts


Unit arrives with following symptoms:
Flashing LED's on the power panel, and the power LED on the front edge flashes continuously. [See video]


When I connected the DC source with the battery inserted, I thought the charge light would come on as it should regularly. Since it didn't and flashed at the same rate as the other LED's this told me what area to check. When checking the MOSFETs PQ5, PQ49, and PQ4 all of them were of the same type [FDS4435] but PQ49 had a short in both directions with meter set to DIODE mode.  This indicates the FET is shorted. So that was the first thing to replace and test again. 


When I replaced the PQ49 FET and plugged in the charger (with battery inserted) the charge light came on, as it normally should.  Upon powering the unit, it posted normally on external monitor. 


Since it was a power in/charge circuit I assumed everything else was fine and reassembled the unit.  All items work. USB/Wifi and other peripherals.  So the unit was tested with OS loaded and everything fine there, and allowed the battery to fully charge. 



22 comments:

asifnawaz said...

hi mayo:i have one acer extensa problem is that display comming on external monitor but not comming on LCD of laptop.i have checked the lcd and also its cable on another laptop but it is ok the problem is there on motherboard.i have also checked the connector of lcd on motherboard it is also ok.so can u give any suggesation.thanks

Mayo Hardware said...

What model ACER Extensa? Can you send

Mayo Hardware said...

What model ACER Extensa? Can you send

asifnawaz said...

ya it is Acer Extensa 4630z

asifnawaz said...

is that GPU problem,will i reflow it.because one tech said that if display comming on external monitor it is because the external monitpr have seperate GPU.but i not agree with this.i think there is only one GPU on motherboard which works for both external and internal displays.what you say?

Mayo Hardware said...

There is only one GPU. It may have a switch built in to direct output to LCD or External. They often use ALT-F4 to switch modes.

asifnawaz said...

Mr mayo i know about switch but here i am asking about that in which area of motherboard will i check for fault for not comming display on laptop's LCD.i have checked every thing working fine.i am asking about chip level

Mayo Hardware said...

You may want to check on the GPU or the graphics controller (if Intel).

It may be needing a warm reflow, (not high temperature). Other than that, visually check the connector on the motherboard for the LCD, and also see if the back of the LCD is connected. Those are the only problem areas that may cause that problem. I try to avoid diagnosing problems, unless there is a know fault with a particular model.

Good Luck

asifnawaz said...

ya problem was in LCD connector.thanks for help

rickyboy said...

Hi, thanks for making this blog. I had this exact problem and fixed it using your excellent info. The laptop worked for a couple of days but will now not post.

The symptoms have changed slightly - the charge light will go on with the battery and ac plugged in but when you power on the power light gives out two long flashes.

Any ideas what may be causing this?

Rickster said...

Hey Mayo, how can I get access to the C500 video?

yamada said...

i have a problem with my compaq c500 as there no power going to the inverter after the cable got cut into when hinge broke need help to locating what supply power on motherboard?

Mayo Hardware said...

Yamada: That is impossible to tell. It could have shorted all the way back to the GPU. Or the GPU could have been the original problem.

Unknown said...

Mr. Mayo,
I have the same flashing LED problem. How did you test the MOSFETs? You went with SI4435 instead of FDS4435BZ are they better?

Mayo Hardware said...

unknown: I don't quibble over specs. Many of them are virtually the same anyway. I use what is readily available. Some HP units will use Mitzuki Electronics parts. (ex: ME4468) and I change them with what I have if they are blown. I try to remember which ones are important and function, not which manufacturer is better. But I do feel the MExxxx are inferior to Fairchild's 'Power Trench' because they do not have Zener or Schotzky diodes in them for better switching and protection. But that is a preference, not a rule.

mohammed shaikh said...

hey hi mayo this is mohammed shaikh,
i have a Compaq presario c500, its power led keeps blinking n no display on the screen as well as on external monitor. please guide me which area to check as feel its a north bridge problem but i am not sure.

Mayo Hardware said...

I'm not sure of every problem on every machine. I only post on what I find.

When the unit exhibits no power, I check all the mosfets in the Power In circuit first. If that does not find the problem, I check the unit with a battery. If it powers on with battery, I check parts (Caps/Mosfets) in the Power circuit. It is usually a failed part in that area.

Robert said...

Excellent advice on the Presario C500 mosfet chip. I sourced the chips from a Chinese supplier on e-Bay and the instructions for disassembling on bukisa.com. My tip? - I tried a 15w soldering iron with a very fine bit, but it didn't transfer enough heat quickly enough. A 25w iron with a more standard bit did the trick, both for removing the faulty chip and soldering the new one in.

Mayo Hardware said...

A 15w iron is for SMT parts really small diodes/resistors and such, and not for MOSFETs, some MOSFETs have a large heat dissipation surface on the bottom and will never get enough heat to be removed. For those I use a 45w iron.

Unknown said...

I learned that lesson the hard way last night. My little WallyWorld iron just couldn't cut it. I will be upgrading.

Adrian said...

hi Mayo I got an Acer Aspire 5516 aft heat up it freez then sleep/hibernate and restart some time any solution please

Mayo Hardware said...

Adrian: That is to protect the computer from KILLING THE cpu/gpu by overheating. A cap that stores a charge keeps it off unit the cap discharges.

If you don't solve the problem one of these times it may never come on. Clean the unit (blowing out the lint/dust) then clean heatsink and apply new thermal compound.